Terms and Condition

Welcome to
www.maemofficial.com

When you are shopping on our webshop, you are automatically accepting our terms & conditions.
Therefore, we recommend that you read the following carefully before placing your order.

 

 PRICING POLICY

All prices are shown in DKK.
All prices include Danish VAT of 25% on orders to Europe
All orders shipped to countries outside Europe is priced without the Danish VAT.
Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

 

 PAYMENT

We accept the following credit- and debit cards:
Visa, Mastercard, Maestro, Visa Electron, JCB and Diners Club.
The amount for your order will not be charged until your order has been shipped.

 

 ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order. 
On rare occasions, an item can be out of stock. Then you will be informed by e-mail.

 

 SHIPPING AND HANDLING 

Your order will be dispatched within 1-2 working days from the time you place your order. 
When your order has been dispatched, you will receive your tracking number by e-mail.

 

SHIPPING IN DENMARK

 Shipping in Denmark is free 

Danish orders will be delivered within 1-2 days from the day you received your shipping confirmation.

 

SHIPPING INTERNATIONAL

 There will be added a fee of 150 dkk for all orders. International orders will be delivered within 1-10 days from the day you received your shipping confirmation.

  

Orders are not shipped on weekends and holidays. 
Some delays can occur during busy periods and public holidays.
MAEM can not be held liable for any delays with the shipping company or local customs.

 

 RETURN & EXCHANGE

 MAEM gladly accepts returns and offers you 14 days of return from the date on your receipt.
Return is free of charge. Please just send a email to mbnj@maemofficial.com and we will send you a return label. 

Send the package to:
MAEM Boutique, Vesterbro 7, 4720 Præstø, Denmark 

Goods must be returned unused and in the same condition as when received with tags attached.


We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.  


There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.
If you wish to exchange your item for an alternative style, we suggest that you return it as above and purchase the new style separately.

 

 ITEM AVAILABILITY

Although we aim that the website is accurate in all respects, we can not guarantee that all available products 
at MAEM’sshop is in stock when your order is processed.

In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail 
and give you the opportunity to revise or cancel your order.

 

  GUARANTEE


All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.
This does not include defects caused by improper use, faulty maintenance or general wear.
In case of a complaint or a missing delivery, 
please contact info@maemofficial.com including your order number, images of the claim and a description.

 

PRIVACY POLICY

All personal information is stored in connection with the use of our website and webshop will be treated with utmost care. 
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service. 
For security reasons, no payment information is kept in our database.

 

 SECURITY

MAEM uses Secure Socket Layers (SSL), the leading standard in transferring information to process your orders. 
Your data will be submitted exclusively to the Danish manager of payment card transactions, PBS. 
At MAEM we guarantee the information you enter will not be disclosed to any outside organization or third party.

 

 COOKIES

Cookies are used to improve your experience on this site. 
These cookies identify your computer and allow the website to remember your personal settings. Cookies are also used for statistical purposes. 
You can set your browser to notify you when a cookie is being activated. 
This allows you to refuse the use of this cookie, or to tell your browser it will delete the cookie at the end of your visit. 
Our webshop can not be used if cookies are not allowed.

 

 NOTE

Please note that errors can occur regarding information on the site.
This includes errors on price information so forth these are caused by direct or indirect technical and/or IT-related faults.